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Freezer Troubleshooting Guide

Symptom Check
Click on underlined items for further information

Freezer does not run and the light does not work

  • Make sure the freezer is plugged in

  • Check for a blown fuse or tripped circuit breaker

  • Test the power outlet for voltage

  • Inspect the electrical cord for damage

  • Eliminate use of an extension cord, if any is being used

  • Check the outlet voltage

  • If power is reaching the electrical outlet, trace the freezer wiring and test components as you go. Either there is a short, which must be located and repaired, or the freezer has sustained electrical damage

Freezer does not run, but the light works

Freezer light does not work

Freezer is not cold enough

Freezer is too cold

Freezer is noisy

Freezer runs continuously

Freezer starts and stops frequently

Freezer does not defrost automatically

Freezer has an unpleasant odor

  • Remove spoiled food

  • Clean freezer interior with a solution of hot water and baking soda

  • Clean the door seals

  • Remove breaker strips and check for wet insulation

Water on floor outside of freezer

Water inside the freezer

  • Check for a clogged drain tube

  • If you have an ice-maker, check freezer and ice-maker for level

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