Freezer Troubleshooting Guide

Symptom

Check
Click on underlined items for further information

Freezer does not run and the light does not work

• Make sure the freezer is plugged in

• Check for a blown fuse or tripped circuit breaker

• Test the power outlet for voltage

• Inspect the electrical cord for damage

• Eliminate use of an extension cord, if any is being used

• Check the outlet voltage

• If power is reaching the electrical outlet, trace the freezer wiring and test components as you go. Either there is a short, which must be located and repaired, or the freezer has sustained electrical damage

Freezer does not run, but the light works

• Check the temperature setting

• Clean the condensor coils

• Unplug the freezer, wait two hours and plug it in. If you hear it running, a problem is causing the compressor to overheat

• Test the temperature control

• Test the evaporator fan

• Test the defrost timer

• Test the compressor relay

• Test the overload protector

• Test the compressor motor

Freezer light does not work

• Replace the bulb

• Test the door switch

Freezer is not cold enough

• Check the temperature setting

• Assure that there is enough room for air flow in the freezer

• Check for air flow restrictions in vents

• Test the temperature control

• Clean the condensor coils

• Check the door seals

• Test the door switch

• Test defrost heater

• Test defrost timer

• Test evaporator fan

• Check for a clogged drain tube

• Check for refrigerant leak

Freezer is too cold

• Check the temperature setting

• Test the temperature control

Freezer is noisy

• Hissing and popping is normal, it is the defrost heater.

• Check that the freezer is level

• Check the drain pan

• Check the condensor fan

• Check the evaporator fan

• Inspect the compressor mounts

Freezer runs continuously

• Defrost the freezer

• Clean the condensor coils

• Check the door seals

Freezer starts and stops frequently

• Clean the condensor coils

• Check the outlet voltage

• Test the condensor fan

• Test the compressor relay

• Test the overload protector

• Test the compressor motor

Freezer does not defrost automatically

• Test the defrost timer

• Test the defrost heater

• Test the defrost thermostat

Freezer has an unpleasant odor

• Remove spoiled food

• Clean freezer interior with a solution of hot water and baking soda

• Clean the door seals

• Remove breaker strips and check for wet insulation

Water on floor outside of freezer

• Check the drain pan

• If you have an ice-maker, check the water supply hose going into and coming out of the water inlet valve

Water inside the freezer

• Check for a clogged drain tube

• If you have an ice-maker, check freezer and ice-maker for level