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Use the general diagnosis table below as a guide to finding the problem component. We have separate diagnostic pages for each component of the PC.
CheckClick on underlined items for further information
When I turn it on...
It makes no sound and there are no lights
It just beeps
It sounds normal but the screen is blank
It starts up but never loads the operating system
It freezes BEFORE the operating system starts loading
It freezes WHILE the operating system is loading
While it is on...
It makes a screeching or other loud noise
It shuts itself off
If the problem occurs in association with a specific hardware component, visit the diagnostic page for that particular part.
Software Issues are not covered in this hardware guide.