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How To Diagnose Modem Problems

Symptom
Check
I don't get a dial tone
  • Take the phone cord out of the back of the PC and plug it into a phone to make certain that dial tone is available through the wire.
  • Make certain you have plugged the phone cord into the line plug and not the phone plug on the modem.
  • Use the wizard to create a new dial-up connection and configure it to dial your cell phone or other phone line to determine it you can make it ring.
Windows says there is a problem with the modem
  • If newly installed, try uninstalling and reinstalling the device.
  • Once installed correctly, this error is unusual and may mean the device is faulty and needs to be replaced.
  • Some modems must be installed in a very precise order as dictated by the manufacturer. Be certain to closely follow the installation instructions. Consult the manufacturer's web site for a copy of the instructions or for an updated driver.
The modem won't hang up
  • Check if you have other programs running that are trying to use the modem at the same time.
The modem makes a lot of weird noises and hisses
  • Sometimes called the "Modem mating call", modems make a whistling sound as they attempt to connect to another device. Once it connects, it makes a hissing sound. The sounds are normal, however, they can be turned off. Go to the Control Panel and select Modems, Properties, Connections and look for a check box to turn off the sound.
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